FAQ

Frequently Asked Questions

How do I place an order?
You begin by clicking on the Categories on the left of the page, and navigating through the catalog pages. When you find an item you would like to purchase, click on the 'Add To Cart' button. The items in your cart are displayed on the right hand side.  You may continue shopping by navigating the catalog and adding more items to your cart.  At any point you can click on the checkout button of the cart to complete your purchase.


What forms of payment do you accept?
We accept Visa and Mastercard as payment options during checkout.  Your information is protected by SSL encryption.


Can you ship to any US address?
Unfortunately we can only ship to the contiguous 48 US states. We cannot ship to PO Boxes, and we cannot ship to APO/FPO addresses either.


Can you ship to a PO Box?
Sorry, at this time we cannot ship to PO Boxes.


Can you ship to a military (APO or FPO) address?
Sorry, at this time we cannot ship to APO or FPO addresses.


Can you ship outside the US?
Due to our contracts with our vendors, we cannot ship outside the US.


How much does shipping cost?
We currently charge a flat rate of $8.95 to ship by ground to any of the 48 contiguous states. Order over $100 of merchandise before tax and get free shipping!


Do I have to pay sales tax?
Orders shipped to California addresses are subject to 8.25% sales tax.


How soon will my order ship?
Orders usually ship within 1-3 business days after placing your order. Sometimes due to high demand or a shortage of an item your order may take a few more days before it ships. Occasionally an item may be backordered more than a week, in which case we'll let you know what the estimated ship date will be.


How long after ordering will I receive my items?
It generally takes 1-3 business days for your order to leave the warehouse, and ground shipping typically takes 1-5 days depending on your location.


Where will my items ship from?
Depending on a variety of factors including the availability of items, your order will either ship from our California facility, or our Texas warehouse. We will attempt to ship your items from the closest location to you, but this cannot be guaranteed.


Will I get a tracking number for my shipment?
Yes, we will email you when the status of your order changes.  You may also return to this website at any time to check on the status of your order.   Tracking number(s) for your order will appear on the site within 24 hours of when your order ships. You might get more than one tracking number for a single order, and your order may not all ship on the same day. If some items are backordered we will ship the available items first and when the backordered items are available they will ship separately. There is no extra charge regardless of how many shipments it takes to complete your order.


Can I cancel an order after it is placed?
Our advanced ordering system will submit your order to our shipping center within minutes, and your order could be ready to ship later that day. Because of this we cannot accept any changes to your order once it is placed. Please verify sizes, colors, and quantities before submitting your order.


What is your return policy?
Merchandise can be returned only if it is unworn, unwashed, unaltered, and with all the tags intact. You must use the 'Return Items' feature of the website to submit a return request within 15 days of delivery.   Please read our full Shipping & Returns policy for more details.


Can I visit your brick-n-mortar retail store in Thousand Oaks,California to return merchandise purchased online?
Yes, as long as you have an RMA number you can return your merchandise in the store for exchange or refund. By doing this you will not have to pay any shipping to return your items.


How long does it take for a return to be processed?
It can take up to 4 weeks for your return to be processed by mail. We have to wait for your return shipment to arrive, inspect the merchandise for resaleability, process the return paperwork, and issue a refund through your financial institution.


I have more questions about the website. How can I contact customer service?
Please email your questions to customerservice@sunshinescrubs.com and we will get back to you as soon as we can. We try to respond to emails within 24 hours.



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