Frequently Asked Questions
You begin by clicking on the Categories on the left of the page, and
navigating through the catalog pages. When you find an item you would like to
purchase, click on the 'Add To Cart' button. The items in your cart are displayed on the right hand side. You may continue shopping by navigating the catalog and adding more items to your cart. At any point you can click on the checkout button of the cart to complete your purchase.
We accept Visa and Mastercard as payment options during checkout. Your information is protected by SSL encryption.
Unfortunately we can only ship to the contiguous 48 US states. We
cannot ship to PO Boxes, and we cannot ship to APO/FPO addresses either.
Sorry, at this time we cannot ship to PO Boxes.
Sorry, at this time we cannot ship to APO or FPO addresses.
Due to our contracts with our vendors, we cannot ship outside the
US.
We currently charge a flat rate of $8.95 to ship by ground to any
of the 48 contiguous states. Order over $100 of merchandise before tax and get
free shipping!
Orders shipped to California addresses are subject to 8.25% sales
tax.
Orders usually ship within 1-3 business days after placing your
order. Sometimes due to high demand or a shortage of an item your order may take
a few more days before it ships. Occasionally an item may be backordered more
than a week, in which case we'll let you know what the estimated ship date will
be.
It generally takes 1-3 business days for your order to leave the
warehouse, and ground shipping typically takes 1-5 days depending on your
location.
Depending on a variety of factors including the availability of
items, your order will either ship from our California facility, or our Texas
warehouse. We will attempt to ship your items from the closest location to you,
but this cannot be guaranteed.
Yes, we will email you when the status of your order changes. You may also return to this website at any time to check on the status of your order. Tracking number(s) for your order will appear on the site within 24 hours
of when your order ships. You might get more than one tracking number for a
single order, and your order may not all ship on the same day. If some items are
backordered we will ship the available items first and when the backordered
items are available they will ship separately. There is no extra charge
regardless of how many shipments it takes to complete your order.
Our advanced ordering system will submit your order to our
shipping center within minutes, and your order could be ready to ship later that
day. Because of this we cannot accept any changes to your order once it is
placed. Please verify sizes, colors, and quantities before submitting your
order.
Merchandise can be returned only if it is unworn, unwashed,
unaltered, and with all the tags intact. You must use the 'Return Items' feature of the website to submit a return request within 15 days of delivery. Please read our full
Shipping & Returns policy for more details.
Yes, as long as you have an RMA number you can return your
merchandise in the store for exchange or refund. By doing this you will not have
to pay any shipping to return your items.
It can take up to 4 weeks for your return to be processed by mail. We
have to wait for your return shipment to arrive, inspect the merchandise for
resaleability, process the return paperwork, and issue a refund through your
financial institution.
Please email your questions to
customerservice@sunshinescrubs.com and we will get back to you as soon as
we can. We try to respond to emails within 24 hours.